Delivery & Returns

Last updated: October 2026. Questions? WhatsApp us on 060 309 8510 with your order number.

Delivery

• Dispatch: orders are dispatched within 2 to 4 working days (Monday to Friday, excluding public holidays). Some items are ordered from our supplier specially for you.
• Delivery: by The Courier Guy, usually 2 to 5 working days after dispatch to main centres (so about 5 to 10 working days in total). Outlying areas can take longer. We send your tracking details once your parcel is on its way.
• Cost: calculated at checkout. Delivery is free on orders of R3,000 or more, when no discount code is used.
• Free collection: choose collection at checkout and collect from our salon at 10 Syringa Street, Klipdam, Kuils River. Your order is usually ready in 2 to 4 working days, and we WhatsApp you when it is. Please bring your order number.
• Large items (such as salon furniture): delivery is quoted separately and can take 7 to 14 working days. We contact you after your order.
• On delivery: please check your parcel. If anything is damaged or missing, WhatsApp us within 48 hours with photos, and we will put it right.

Cancellations and returns

• 7-day cooling-off period: you may cancel an online purchase within 7 days of receiving it, as allowed by the Electronic Communications and Transactions Act. Items must be returned unused, unopened and in their original packaging. You pay the direct cost of returning the item, and we refund you within 30 days of your cancellation.
• Hygiene: for health and safety, hair, nail, skin and waxing products that have been opened or used cannot be returned, unless they are faulty.
• Faulty items: under the Consumer Protection Act, if an item is defective within 6 months of delivery, you may choose a repair, a replacement or a refund. Electrical items may also carry a manufacturer’s warranty, which we will help you claim.
• Wrong item: if we sent the wrong item, we collect it and send the right one at no cost to you.

How to return or cancel

WhatsApp us on 060 309 8510 with your order number and the reason. We will confirm the return address or arrange collection. Refunds are paid to your original payment method once we receive and check the item.

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