Brazilian Bar Beauty Salon
Terms & Conditions
Last updated: October 2026
These terms apply to bookings, treatments and purchases from Brazilian Bar Beauty Salon, 10 Syringa Street, Klipdam, Kuils River, Cape Town (“we”, “us”). Contact us on WhatsApp 060 309 8510 (Bella, our booking assistant) or 068 190 4674.
1. Bookings
- A booking made on our website or WhatsApp is a request until you receive our “Booking confirmed” message on WhatsApp. Please do not come in before then.
- We are a private, appointment-only salon. Please arrive on time; if you are more than 15 minutes late we may need to shorten or reschedule your treatment.
- Bookings for anyone under 18 need the consent of a parent or guardian.
2. Prices
- Prices are in South African Rand and shown on our website and price lists. Some treatments (such as smoothing treatments and long-hair styling) are priced by hair length; we confirm the final price with you before we start.
- Payment is due at the salon unless you paid online or a deposit was requested.
3. Cancellations, rescheduling and deposits
- Please give at least 24 hours’ notice to cancel or reschedule. You can do this in one tap on WhatsApp.
- Where a deposit is required, it secures your time slot. If you cancel with less than 24 hours’ notice or do not arrive, we may keep a reasonable cancellation fee from the deposit, as allowed by the Consumer Protection Act. Deposits for cancellations with proper notice are refunded or moved to your new booking.
- We may occasionally need to move or cancel a booking (for example due to illness). We will tell you as soon as possible and refund any deposit or rebook you, at your choice.
4. Your health and safety
- Please tell us about allergies, skin or scalp conditions, pregnancy, medication or recent treatments before your appointment. We may ask for a patch or strand test before colour, chemical, lash or waxing treatments.
- We may decline or postpone a treatment if we believe it is not safe or suitable for you.
- Results depend on your hair, skin and aftercare. Please follow the aftercare advice we give you.
5. Shop purchases
- Products are sold subject to availability. If an item becomes unavailable after you pay, we will refund you in full.
- Online payments are processed by secure third-party payment providers; we do not store your card details.
- Orders can be collected at the salon, or delivered where offered (delivery fees and times are shown at checkout).
- Online purchases: under the Electronic Communications and Transactions Act you may cancel within 7 days of delivery for a refund, provided the product is unused, unopened and in its original packaging. For hygiene reasons we cannot accept returns of opened cosmetics or hair, skin and nail products, unless they are faulty.
- Faulty goods: under the Consumer Protection Act you may return a defective product within 6 months for a repair, replacement or refund.
- Professional salon-use products may only be sold to trained professionals. Use them according to the manufacturer’s instructions.
6. WhatsApp, Bella and messages
- When you book or contact us, we send you WhatsApp messages about your booking (confirmations, reminders and changes).
- We may also send occasional rebooking reminders and offers. Reply STOP at any time to opt out, or START to opt back in.
- Bella is an automated assistant. She answers questions and makes bookings, but she can make mistakes; if anything is unclear, choose “Talk to an expert” to reach our team.
7. Privacy
We collect only the information we need to provide our services and process it in line with the Protection of Personal Information Act (POPIA). See our Privacy Policy.
8. Liability
To the extent allowed by law, we are not liable for indirect or consequential loss. Nothing in these terms limits your rights under the Consumer Protection Act or other South African law.
9. Changes
We may update these terms from time to time. The version on this page applies to bookings and purchases made after its date. These terms are governed by the laws of South Africa.